This product was designated to be returned to HP. See your browser’s documentation for specific instructions. See your browser’s documentation for specific instructions. Clean the rubber paper-feed and pick rollers Press the Power button to turn off the product. One or more of the values entered is not permitted. Rotate the rollers up carefully to clean all the way around.

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The list of recommended drivers for your product has not changed since the last time you visited this page. We are unable to determine your warranty status for the product and serial number provided.

HP Deskjet Printer series – Driver Downloads | HP® Customer Support

You must exit the Properties dialog box to apply your changes. Any warranty support needed would be completed by the reseller that sold the product. Service the printer If the product printed a self-test report with plain white paper, the printer is functional and does not need to be serviced. Press the Power h to turn on the product.

HP Customer Support – Software and Driver Downloads

Support Forum Join the conversation! This step determines if the product hardware functions correctly.

Tell me what you’re looking for and I can help find solutions. With the product turned ondisconnect the power cord from the rear of the product. Select from the products you own.

The problem is probably related to the paper that you were trying to print on, or possibly a connectivity deskhet. Europe, Middle East, Africa.

Never load mixed types of paper in the tray. The downloadable version of the Windows 7 driver is not available from HP website.

Other issues, such as connectivity, print driver settings, special paper, photo paper facing shiny side up, or slick or damaged paper might cause the problem. Make sure that the rollers on the rear access door are clean and in good condition.

To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. Javascript is disabled in this browser.

HP Deskjet 3840 Printer series

I cannot connect my old printer to my new Windows 7 The disc that came with the printer does not include Windows 7 The disk that came with it predates Windows 7, but that doesn’t matter.

Supported labels Label type. Follow these steps to check the condition of the paper. Print a self-test report Print a self-test report. If it doesn’t, you’re out of luck. The paper might not have been loaded far enough into the product.

Operating System – Windows 7, Windows 8, Windows 8. Click Fileand then click Print. HP is compiling your results. Click OKand then click OK again to print the document. Modify your browser’s settings to allow Javascript to execute. Not sure which drivers to choose?

To see if your product is still under warranty, go to the warranty check website http: Please try again shortly.

Clean the rubber paper-feed and pick rollers Press the Power button to turn off the product. Apply a moderate amount of pressure to make sure that you remove all debris.

The paper trays are empty or overloaded.